Is there no limit to the perfidy of this company? Bad enough that they charge us extra for paying our bills other than via direct debit, but to then carry on charging us £4/month when we have finally capitulated to their bullying and switched to direct debit really takes the biscuit.

Our relationship with NTL has been a series of payment snafus, all of which involve their accidentally overcharging us by forgetting to stop charging for a second phone line we cancelled, or charging us for both TV+phone and phone. I say accidentally, but I also notice that they have never undercharged us in error.

They also now charge 5p/min for calls to their call centre: they have discontinued their free customer line.